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FAQ’S2020-02-18T21:19:23+00:00
What is SafePassage Cargo Insurance and how can it save you time and money?2020-04-01T14:10:29+00:00

SafePassage offers full replacement coverage on your cargo with great pricing. Centerline will resolve your claim within 5 business days of a complete claim submission.

What is shipping insurance?2020-04-01T14:10:45+00:00

Insurance covering the value of your freight whether it’s lost or damaged in transit, SafePassage ensures that your freight is covered.

How much does it cost?2020-02-18T21:02:10+00:00

Rates as low as $13 for $5,000 declared value shipment.

What is actually covered?2020-04-01T14:11:13+00:00

SafePassage covers property damage and physical loss of the insured goods.

What items can you insure?2020-04-01T14:11:35+00:00

SafePassage offers coverage for most commodities but it does have a few exclusions (items that are not covered) and conditions. You can insure your shipping costs, as long as you declare that amount for coverage when insuring the shipment with us.*

How are claims handled?2020-03-10T17:08:21+00:00

We offer a hassle-free, streamlined claims process ensuring your claim is processed quickly and efficiently.  Claims are typically settled within 5 business days of a complete claim submission.

How do you file a claim?2020-03-10T17:09:04+00:00

Claims can be submitted online or through our dedicated email ([email protected]). Once all required paperwork is submitted, your claim will be processed within 5 business days.*

How is a claim paid and to whom?2020-03-10T17:10:34+00:00

Claim payments are made via check and mailed directly to you.

Are there any packaging requirements?2020-02-18T21:14:21+00:00

Shipments must be packaged to withstand the normal rigors of transit and must meet (or exceed) the shipping carrier packaging standards.

How do I pay?2020-02-18T21:59:05+00:00

The premium will be charged as part of the overall rate you pay for shipping.

Where does coverage apply?2020-02-18T21:59:20+00:00

United States only.

When should I report a claim?2020-03-10T17:12:17+00:00

Claims should be submitted as soon as possible, but no later than ten (10) days after being notified of the damage.

What types of shipments does SafePassage cover?2020-04-01T14:14:36+00:00

SafePassage covers your less-than-truckload, truckload, and excess cargo coverage needs.

When do I purchase the coverage?2020-03-10T17:13:25+00:00

Typically, our insurance coverage is purchased during the process of booking a shipment with your freight broker.

* Disclaimer: Terms & Conditions apply.

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